Executive DirectorOperations

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HMSHost at Los Angeles International Airport

HMSHost
1 World Way
Los Angeles, CA 90045

Executive Director Operations

$176,201 to $238,390 per year

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With a career at HMSHost, you really benefit! We Offer

Health, dental and vision insuranceGenerous paid time off (vacation, flex or sick)Holiday payMeal and Transportation Benefits401(k) retirement plan with company matchCompany paid life insuranceTuition reimbursementEmployee assistance programTraining and exciting career growth opportunitiesReferral program – refer a friend and earn a bonus*Benefits may vary by position so ask your recruiter for details.

Airport Location: Los Angeles Airport F&B Advertised Compensation: $176,201.00 to $238,390.00

Purpose:  

The purpose of the Executive Director Operations role is to direct the branch/location operation activities of one of the company’s largest airports that include several restaurants of various complexities and different concepts, supporting production kitchens, commissaries, and warehouse operations. The Executive Director Operations builds and maintains positive and productive relationships with the landlord staff; ensures that all the restaurants are clean, staffed, open for business, profitable, and operated at a high-quality level; and creates a best in industry work culture.   

  •   Partners with the Senior Vice President of Operations at a strategic level about operations decisions, people matter, and strategy issues. Communicates their leadership vision and goals to the restaurant managers and staff within their airport 
  •   Serves as primary operations liaison with Airport Authority/Landlord on all operations matters 
  •   Partners with the Development function to optimize the landlord relationship 
  •   Reads and understands daily, weekly, and period-end financial and operational data to monitor progress towards zone goals; recognizes outliers from period to period, investigates anomalies, directs managers toward specific corrective actions.   Reads and understands all applicable brand standards, CBAs, landlord lease agreements, and all company procedures and protocols to maximize brand/landlord/labor relations, and ensures Airport restaurant managers understand and are equipped to execute to these standards; Ensures GMs are leading and managing daily operations using brand and company tools, resources, guides, forms, processes, etc. 
  •   Coaches zone leaders, commissary, maintenance and warehouse staff, assistant managers, Assistant General Managers, and General Managers to profitably operate and maintain restaurants within all brand and company standards; makes performance-based decisions to optimize revenue and profitability; uses broad discretion and judgment to make great leadership decisions 
  •   Interviews candidates for staff, Managers and General Managers, and other key jobs; makes hiring, termination, advancement, promotion, and other status-change recommendations to DO/SDO for associates within the zone.  Ensures company and branch diversity goals are actively executed within the restaurants in the zone; participates in branch-wide staffing/planning  
  •   Ensures managers of each functional area of the Airport have a leader/decision-maker and that all restaurants, commissaries, and warehouses have a person in charge on-site during all operating hours. 
  •   Assesses skill levels of staff and zone leaders and recommends job or career-based training/education; recognizes, understands, and utilizes subordinate leaders’ strengths and weaknesses; provides ongoing feedback and coaching that aligns with established individual-development goals and business goals 
  •   Ensures effective developmental store visits are conducted with each GM once a quarter, ensures all associates and managers are onboarded effectively, provides ongoing coaching and development as part of daily routine 
  •   Directs local and company recognition initiatives and motivates and recognizes operations staff for their contributions and performance towards meeting location/branch goals 
  •   Uses experience, judgment, and discretion to resolve complex customer and associate conflict and problems and determines when to refer more complex issues to corporate resources 
  •   Understands the roles of and consults with HR, Finance, Loss Prevention, Supply Chain, and all other regional or branch-wide staff functions before key decisions are executed 
  •   Ensures airport/location leaders maintain a working knowledge of federal, state, and local sanitary, safety, and health standards; understands the Manager’s Guide to Associate Health and Safety 

    Experience 

  •   Requires 10 or more years as a successful restaurant operations leader or substantially equivalent business experience with P&L responsibility and a proven track record in a leadership capacity with multi-unit, multi-brand restaurant operations, simultaneously operating over 30 restaurants  
  •   Requires a demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, Airport authorities, developers, landlords, DBEs, Unions, and joint venture partners) 
  •   Requires experience managing subordinate leaders and holding them accountable for commitments, performance, and outcomes 
  •   Requires a demonstrated successful track record creating and communicating a strategic vision, and then mobilizing a team to deliver concrete and measurable results against the Company’s strategy and goals 
  •   Requires proven sales growth and operating profit, while continuously improving customer delight, associate engagement, and landlord satisfaction 
  •   Requires a demonstrated commitment to developing restaurant leadership talent, adopting, and embodying best-in-class employee engagement practices, and building a diverse and inclusive team and work environment 
  •   Requires demonstrated business and financial acumen, through the understanding and application of Variance Analysis, Trend Analysis, and Analysis of Return on Investment to the level expected to oversee over $100M in restaurant operations  

    Disclaimer: 

    All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis. 

    HMSHost is an equal opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

    To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/ 

    Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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    About HMSHost

    We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

    We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

    HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

    We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

    At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!

    HMSHost at Los Angeles International Airport – 1 World Way
    HMSHost
    Los Angeles, CA

    HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.