Manager In Store DigitalMenu
Manager In Store Digital Menu
$75,000 to $90,900 per year
With a career at HMSHost, you really benefit! We Offer
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- *401(k) retirement plan with company match
- *Company paid life insurance
- *Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
Purpose:This role ensures the successful implementation and ongoing management of digital menus and promotions by coordinating cross‑functional inputs, maintaining data integrity, and delivering a consistent, high‑quality guest experience across all digital ordering channels.
Essential Functions:
- Own and manage the end‑to‑end digital menu build and maintenance process across all in‑store digital ordering platforms.
- Manage program and details including road map for all digital menu projects
- Partner cross‑functionally with Culinary, Merchandising, Marketing, POS, Operations, IT, and others to ensure timely inputs, data integrity, and on‑schedule menu and promotion launches.
- Drive accountability across stakeholders to meet operational timelines and successfully execute digital menu updates and initiatives.
- Manage digital menu content across all platforms, ensuring accuracy, consistency, brand alignment, and adherence to established standards and specifications.
- Oversee the setup, activation, and validation of digital menu promotions, ensuring timely execution and accurate guest-facing display.
- Conduct audits and quality checks of menus and promotions to ensure functional accuracy, seamless customer interaction, and an optimal guest experience.
- Manage ongoing updates to menu descriptions, pricing, imagery, and promotional content while supporting continuous improvement of digital menu processes and workflows.
Reporting Relationship: The Digital Experience Manager reports to the Director of Digital Business Solutions
Minimum Qualifications, Knowledge, Skills, and Work Environment:
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Education and Experience: The combination of education and professional experience must exceed 5 years:
- In a leadership role: Preferred 2 years of experience supervising or influencing a team of professionals engaged in executing digital business solutions, operations, or process management
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In a technical role: Requires 5 years of experience engaged in developing and delivering digital business solutions, operations, or process management
- A bachelor’s degree in a program related to the functional area can count for 3 of the 5-year requirement
- In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
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Specialized Skillset/Competencies/Traits
- Strong expertise in digital menu systems, including kiosk and QR code ordering platforms within F&B or retail environments.
- Understanding of POS integrations, menu data flows, and dependencies that impact digital menu accuracy and launches.
- Guest‑centric mindset, always prioritizing clarity, usability, and accuracy in digital menu presentation.
- Demonstrated understanding of the business industry & IT strategies
- Easily navigates the scope of projects with an understanding of the drivers of growth and profitability that impact the overall project’s success
- The ability to communicate the plans and initiatives to all stakeholders (airport authorities, Operations, brands) with an intuitive grasp to assess, influence, and illustrate products clearly
- Understands business acumen and has the mindset required to understand the long-term implications of digital management planning and to advance the organization’s goals
- Proactive and detail‑oriented, identifying issues before they impact operations or the guest experience.
- Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
- This is a field position requires some travel to airports
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
About HMSHost
We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.
We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.
HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.
We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.
At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!
HMSHost
Bethesda, MD
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).