OperationsDirector
Chick-fil-A
HMSHost at Charlotte Douglas International Airport
Main Concourse 5501 Josh Birmingham Parkway Charlotte, NC 28208
Operations Director
$90,221 to $112,776 per year
With a career at HMSHost, you really benefit! We Offer
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- *401(k) retirement plan with company match
- *Company paid life insurance
- *Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
Purpose: The Operations Director is responsible for helping to set the vision for the restaurant, increasing sales and profits, and ensuring an exceptional service experience for guests.
Essential Functions:
Reporting Relationship & Role Information:
Minimum Qualifications, Knowledge, Skills, and Work Environment:
o In a leadership role: Requires 3 years of experience leading a team of F&B Operations professionals engaged in developing and executing Operations programs
o In a technical role: Requires 8 years of experience engaged in developing and delivering Operations programs
§ A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
§ An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
o In the industry: 3-5 years of F&B Operations experience
o Ability to quickly learn and implement Chick-fil-A operational standards, brand guidelines, and customer experience expectations with commitment to ensuring consistent execution
o Demonstrated success in achieving sales targets and profitability goals while maintaining high standards of customer experience, employee engagement, and stakeholder relationships
o Proven ability to manage complex, fast-paced food service operations with high customer traffic typical of airport locations while responding effectively to operational disruptions, staffing challenges, and unexpected situations without compromising service standards
o Familiarity with restaurant management systems, POS systems, scheduling software, and digital ordering platforms
o Understanding of airport operational requirements, security protocols, and unique challenges of serving travelers with varying time constraints
o Business acumen and also has the mindset required to understand the long-term implications of Operations planning and to advance the organization’s goals
o Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
o Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
About HMSHost
We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.
We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.
HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.
We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.
At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!
Chick-fil-A
– Main Concourse
HMSHost at Charlotte Douglas International Airport
Charlotte, NC
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).