Summary:

The Sr Director Operations B is responsible for directing, planning and managing a multi-concept Food and Beverage location with complex operations as determined by revenue level, labor, union involvement, landlord relations, geographic span of responsibility, number of concepts, DBE Subtenants and joint ventures. This position is accountable for achieving the location’s financial goals, and performs all other responsibilities as directed by the business or as assigned by Management.

This is an exempt position and typically reports to the SVP Regional Operations.

Essential Functions:

• Oversees the daily operations of a multi-concept location and ensures delivery of the highest level of service, sanitation and customer relations
• Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
• Directs location staff to ensure compliance with applicable company standards, policies, practices and objectives
• Evaluates operations and seeks opportunities to continuously improve service
• Develops, maintains, and fosters growth of landlord, brand and DBE partner relationships
• Authorizes hiring, firing, advancement, promotion or any other status change of location associates
• Serves as a resource to others in resolution of complex problems and issues

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or general education development (GED) diploma; 2 years of formal post-high school education in the field of Hospitality or Restaurant Management preferred
• Requires 6-8 years of management experience in high volume, multi-unit Food and Beverage operations or other related management experience
• Requires an advanced working knowledge of Microsoft Office, PeopleSoft Financials and Micros POS system skills a plus
• Requires excellent time and project management skills, as well as proven presentation skills
• Demonstrates knowledge of product, quality, and operations standards
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner including executive team, union representatives, branded partners and a very diverse group of hourly associates
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Requires basic keyboarding or other repetitive motions
• Requires the ability to lift or push objects weighing up to 40 lbs.