Digital ExperienceManager
Digital Experience Manager
$94,800 to $111,185 per year
With a career at HMSHost, you really benefit! We Offer:
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
Compensation: $94,800.00 to $111,185.00
Purpose:The Digital Experience Manager enhances and deploys in-store technologies ensuring a seamless and consistent user and visual experience across multiple digital platforms.
Essential Functions:
- Accountable for enabling digital technology to drive performance and enhance operational efficiency
- Oversees the implementation of enablement tools, including modern AI tools, that enhance the visual experience
- Serves as a key liaison and partner to cross-functional team members to improve and integrate the User Experience across all digital platforms including self-order kiosk, QR codes, and other order and pay platforms
- Implements marketing and loyalty programs ensuring consistent UX/UI experience across digital platforms and omni-channel experience, complies with promotional activity, drives revenue, and interacts with support teams
- Monetizes and enhances the digital environment where possible, exploring opportunities for ad revenue
- Develops creative strategies to increase revenue, and implement new operations digital solutions in conjunction with airport specific strategic initiatives
- Creates and manages digital tool kit; tracks RFP digital/marketing initiatives and deliverables
- Communicates operational implications of implementing digital initiatives and tools, and suggests solutions and process improvements
Reporting Relationship: The Digital Experience Manager reports to the Director of Digital Business Solutions
Minimum Qualifications, Knowledge, Skills, and Work Environment:
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Education and Experience: The combination of education and professional experience must exceed 5 years:
- In a leadership role: Preferred 2 years of experience supervising or influencing a team of professionals engaged in executing digital business solutions, operations, or process management
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In a technical role: Requires 5 years of experience engaged in developing and delivering digital business solutions, operations, or process management
- A bachelor’s degree in a program related to the functional area can count for 3 of the 5-year requirement
- In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
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Specialized Skillset/Competencies/Traits
- The ability to connect airport plans to the work of the team while providing context, details, and digital solutions
- Demonstrated understanding of the business industry & IT strategies
- Proven experience executing and implementing wired and cloud-based technology solutions
- Experience with AI tools and digital ad management a plus
- Easily navigates the scope of projects with an understanding of the drivers of growth and profitability that impact the overall project’s success
- The ability to communicate the plans and initiatives to all stakeholders (airport authorities, Operations, brands) with an intuitive grasp to assess, influence, and illustrate products clearly
- Business acumen and also has the mindset required to understand the long-term implications of digital management planning and to advance the organization’s goals
- Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
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Location/Travel:
- This position may be based at one of our North America Support Centers in Bethesda, MD or East Rutherford, NJ; will also consider remote candidates who are located near a major airport
- This position requires up to 50% travel to airport locations and vendor offices
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
About HMSHost
We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.
We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.
HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.
We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.
At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!
HMSHost
Bethesda, MD
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).