Summary:

The Customer Service Representative is responsible for performing a variety of duties, including providing customer assistance in stores by completing sales transactions, assisting in the kitchen area, stocking the work area and keeping the work-space clean, assisting on the service line with food finishing and plating, and fostering a team work ethic. The CSR ensures consistent application of all company and local customer service policies and performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:

• Provides customer support—greets customers/ takes food orders and handles customer inquiries regarding the menu; looks for opportunities to suggestive sell
• Works directly in the unit with other associates to ensure compliance with service and brand standards
• Transfers products and supplies from storage to work area and assists with specific food finishing job tasks prior to serving the item to customers
• This position is responsible for transaction processing on the MICROS POS units; the CSR receives cash or credit card payments and processes accordingly, and is responsible for compliance with Company cash-handling requirements
• Is aware of and makes sure that proper food handling procedures are followed throughout the life of the products being utilized; cleanliness of the work area is critical—safety protocols are followed as well as proper sanitizing procedures 

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or general education development (GED) diploma
• Customer service and/or training experience preferred
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
• Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to lift and/or push objects weighing up to 40lbs, in addition to being able to bend, twist, and stand in order to perform normal job functions
• Prior experience handling cash and credit transactions preferred