Shift ManagerI

Logo for Starbucks

Starbucks

HMSHost at Raleigh–Durham International Airport
Terminal 1, Concourse A, Gate A07
John Brantley Boulevard
Morrisville, NC 27513

Shift Manager I

$18.76 to $21.81 per hour

Save this job

 Airport Location: Raleigh Durham Airport Advertised Compensation: $18.76 to $21.81 

Summary:

This position is responsible for monitoring Starbucks store level operation performance and the day-to-day supervision of Starbucks associates including assigning work and coaching and developing associates. This is an exempt position and typically reports to the Starbucks General Manager and/or designee, depending on local requirements.

Essential Functions:

  • Supervises the day-to-day activities of non-exempt associates for assigned Starbucks unit(s)
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered based on Starbucks brand standards and HMSHost standards
  • Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures
  • Coordinates and conducts on-the-job Starbucks and HMSHost trainings for associates to ensure all associates receive basic skills training to perform their jobs
  • Maintains a working knowledge of all applicable Starbucks brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
  • Maintains understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
  • Interviews candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store
  • Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels
  • Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

    Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • Requires 2-3 or more years of experience as a supervisor or unit-level manager in high volume Food and Beverage or Merchandise operations or other related management experience; Starbucks experience preferred
  • Requires knowledge of aspects of Starbucks licensed store operations including Barista Basics, Barista Trainer and LS Leader Training.
  • Requires demonstrated experience understanding and using internal management and financial report.
  • Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
  • Demonstrates knowledge of policies and product, service, quality, equipment and operations standards
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

    Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

    • Save this job

    About HMSHost

    We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

    We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

    HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

    We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

    At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!

    Starbucks – Terminal 1, Concourse A, Gate A07
    HMSHost at Raleigh–Durham International Airport
    Morrisville, NC

    HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.