Shift ManagerI

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Starbucks

HMSHost at Raleigh–Durham International Airport
Terminal 1, Concourse A, Gate A07
John Brantley Boulevard
Morrisville, NC 27513

Shift Manager I

18,76 € to 21,81 € per hour

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 Airport Location: Raleigh Durham Airport Advertised Compensation: $18.76 to $21.81 

Summary:

This position is responsible for monitoring Starbucks store level operation performance and the day-to-day supervision of Starbucks associates including assigning work and coaching and developing associates. This is an exempt position and typically reports to the Starbucks General Manager and/or designee, depending on local requirements.

Essential Functions:

  • Supervises the day-to-day activities of non-exempt associates for assigned Starbucks unit(s)
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered based on Starbucks brand standards and HMSHost standards
  • Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures
  • Coordinates and conducts on-the-job Starbucks and HMSHost trainings for associates to ensure all associates receive basic skills training to perform their jobs
  • Maintains a working knowledge of all applicable Starbucks brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
  • Maintains understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
  • Interviews candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store
  • Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels
  • Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

    Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • Requires 2-3 or more years of experience as a supervisor or unit-level manager in high volume Food and Beverage or Merchandise operations or other related management experience; Starbucks experience preferred
  • Requires knowledge of aspects of Starbucks licensed store operations including Barista Basics, Barista Trainer and LS Leader Training.
  • Requires demonstrated experience understanding and using internal management and financial report.
  • Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
  • Demonstrates knowledge of policies and product, service, quality, equipment and operations standards
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

    Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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    Acerca de HMSHost

    Somos una empresa global de hospitalidad con pasión por el servicio. HMSHost ofrece el tamaño, los recursos, la capacitación y las oportunidades de avance que necesitas para alcanzar tus metas profesionales más importantes.

    Creemos en una cultura de compromiso. Nos esforzamos por practicar comportamientos que preparen a todos los empleados para el éxito. Fomentamos una cultura de aprecio, atención e inclusión. También creemos en ser la mejor versión de ti mismo. Apoyamos esto con salarios competitivos, beneficios sólidos y reconocimiento por un trabajo bien hecho.

    Los gerentes en HMSHost son entrenadores, guiando a sus equipos para lograr excelentes resultados mientras se divierten y marcan la diferencia cada día. Nuestros gerentes muestran su pasión por el servicio y la hospitalidad, están abiertos a diferentes ideas y perspectivas, pueden adaptarse al ritmo de nuestro negocio y satisfacen las necesidades de nuestros empleados, huéspedes, marcas y otros grupos de interés.

    Valoramos a los gerentes-entrenadores que sean confiables, que podamos contar con ellos para hacer lo correcto y que se centren en la sencillez de nuestra misión: asegurar que todos se sientan bien en el trabajo y que nuestros viajeros se sientan bien en movimiento.

    En HMSHost, sabemos que nuestro éxito se basa en personas extraordinarias, equipos sólidos y un ambiente divertido. Si tienes energía positiva, pasión por servir a los demás, disfrutas de un entorno de ritmo acelerado, eres un jugador de equipo, te gusta aprender y crecer y divertirte en el trabajo – ¡postula ahora!

    Starbucks – Terminal 1, Concourse A, Gate A07
    HMSHost at Raleigh–Durham International Airport
    Morrisville, NC

    HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.