Summary: 

The Customer Service Representative is responsible for providing customer assistance in stores by 

completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. 

Essential Functions: 

• Provides customer support and handling customer inquiries 

• Works directly in the unit with associates to ensure service/training compliance standards are met 

• Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch 

• Provides feedback to managers regarding continued development of associates 

• Acts as mentor to transition associate from time of hire to completion of retail training process 

• Administers service excellence training in units 

• Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis 

Minimum Qualifications, Knowledge, Skills, and Work Environment: 

• Requires a High School diploma or general education development (GED) diploma 

• Customer service and/or training experience preferred 

• Requires the ability to speak, read and comprehend instructions, short correspondence and 

policy documents 

• Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and 

outgoing manner 

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/. 

Equal Opportunity Employer (EOE) 

Minority/Female/Disabled/Veteran (M/F/D/V) 

Drug Free Workplace (DFW)