Summary: 

The Retail Sales Associate is responsible for providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Lead Retail Sales Associate or the Store Manager / Assistant Store Manager. 

Essential Functions: 

• Performs all functions relating to the handling of merchandise or cash in accordance with 

• corporate policies 

• Administers all point of sale opening and closing procedures in accordance with corporate policy 

• Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind 

• Ensures that all customers receive receipts on all purchases 

• Communicates all merchandise needs or issues to appropriate supervisors 

• Contributes to the overall display and presentation efforts within the store environment, including 

• stocking/replenishing merchandise, following visual merchandising guidelines, and general store 

• housekeeping duties 

• Participates in physical inventory counts as required 

Minimum Qualifications, Knowledge, Skills, and Work Environment: 

• Customer service and cash handling experience preferred 

• Requires the ability to speak, read and comprehend instructions, short correspondence, and 

• policy documents, as well as converse comfortably with customers 

• Requires the ability to lift and/or move up to 40 lbs 

• Requires the ability to bend, twist, and stand to perform normal job functions 

• Experience in retail merchandise sales preferred