Job Title: Customer Service Representative

Job Code: 515700

Summary:

The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:

• Provides customer support and handling customer inquiries
• Works directly in the unit with associates to ensure service/training compliance standards are met
• Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
• Provides feedback to managers regarding continued development of associates
• Acts as mentor to transition associate from time of hire to completion of retail training process
• Administers service excellence training in units
• Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis 

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or general education development (GED) diploma
• Customer service and/or training experience preferred
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
• Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)