Assistant GeneralManager

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The Crown Diner & Drinks

HMSHost at Charlotte Douglas International Airport
AN2
5501 Josh Birmingham Parkway
Charlotte, NC 28208

Assistant General Manager

$61,115 to $69,846 per year

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With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location: Charlotte Airport F&B Advertised Compensation: $61,115.00 to $78,577.00 

Purpose:  

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards.  The AGM uses prescribed policies and procedures to make management decisions.  

Essential Functions:  

  • Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures  
  • Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale 
  • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community 
  • Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.  
  • Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale 
  • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant 
  • Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders 
  • Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures 
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered  
  • Actively ensures all associates take all mandated rest breaks and meal periods 
  • Ensures display areas are appropriately clean, stocked, and visually appealing 
  • Ensures all equipment is in good working order 
  • Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times 
  • Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM 
  • Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety 
  • Places orders for individual units, receives goods, processes invoices 
  • Ensures that the company has most current contact information for all associates working in the restaurant. 

    Requirements:  

  • Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.  
  • Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards 

    Reporting relationship and other important information 

  • The AGM position as described falls under the Fair Labor Standards act as a Exempt position 
  • The AGM position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the assigned location. 
  • The AGM position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times. 

    Minimum Qualifications, Knowledge, Skills, and Work Environment:  

  • Requires a minimum of 6 years food and beverage, cash handling, and customer service experience  
  • Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen 
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

    Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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    À propos d'HMSHost

    Nous sommes une entreprise mondiale d'hôtellerie avec une passion pour le service ! HMSHost offre la taille, les ressources, la formation et les opportunités d'avancement dont vous avez besoin pour atteindre vos objectifs de carrière les plus importants.

    Nous croyons en une culture d'engagement. Nous nous efforçons d'adopter des comportements qui préparent tous les employés au succès. Nous favorisons une culture d'appréciation, de bienveillance et d'inclusion. Nous croyons également à la nécessité d’être la meilleure version de soi-même. Nous soutenons cela grâce à des salaires compétitifs, des avantages sociaux solides et à une reconnaissance pour un travail bien fait.

    Les responsables chez HMSHost sont comme des coachs, guidant leurs équipes vers d'excellents résultats tout en s'amusant et en faisant une différence chaque jour. Nos managers font preuve d'une passion pour le service et l'hospitalité, sont ouverts à différentes idées et perspectives, savent s'adapter au rythme de notre activité, et répondent aux besoins de nos employés, de nos clients, de nos marques et de nos autres parties prenantes.

    Nous apprécions les managers-coachs fiables, sur qui l'on peut compter pour faire ce qu'il faut, et qui se concentrent sur la simplicité de notre mission – veiller à ce que chacun se sente bien au travail, et que nos voyageurs se sentent bien en déplacement.

    Chez HMSHost, nous savons que notre réussite repose sur des personnes formidables, des équipes solides et un environnement agréable. Si vous avez de l’énergie positive, une passion pour servir les autres, appréciez un rythme de travail soutenu, êtes un joueur d'équipe, aimez apprendre et évoluer et vous amuser au travail – postulez dès maintenant !

    The Crown Diner & Drinks – AN2
    HMSHost at Charlotte Douglas International Airport
    Charlotte, NC

    HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.