Job Title: Operations Director – Chick-fil-A

Job Code: AO1119

Purpose:The Operations Director is responsible for helping to set the vision for the restaurant, increasing sales and profits, and ensuring an exceptional service experience for guests. 

Essential Functions:

• Leads all operational aspects of the restaurant; helps execute the company vision and purpose, as well as uphold the established core values
• Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
• Maintains that high food safety standards are maintained by training and operational adoption; ensures that food is prepped, held, and served according to of all Chick-fil-A, federal, state, and local sanitary, safety, and health standards
• Builds, trains, and coaches high-performing team; partners with Talent Acquisition to appropriately staff the restaurant to meet business needs
• Engages with Operations Controller and regional leadership on financial decisions and enacting needed controls; makes purchasing decisions for repairs, maintenance, and supplies
• Continuously monitors labor and food cost; adjusts scheduling and purchasing as necessary
• Ensures each guest has a positive experience and monitors CEM score
• Develops and communicates ongoing proprietary culinary standards, objectives, and goals consistently to optimize quality and financial results
• Acts as point of contact, liaison, and subject matter expert for all proprietary brand culinary related questions 

Reporting Relationship: The Operations Director reports to the Senior Director Operations.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 8 years:
  • In a leadership role: Requires 3 years of experience leading a team of F&B Operations professionals engaged in developing and executing Operations programs
  • In a technical role: Requires 8 years of experience engaged in developing and delivering Operations programs
    • A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
    • An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
  • In the industry: 3-5 years of F&B Operations experience
• Specialized Skillset/Competencies/Traits
  • Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfaction
  • Business acumen and also has the mindset required to understand the long-term implications of Operations planning and to advance the organizations goals
  • Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
  • Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
• Location: This position is located at the Memphis International Airport. 

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.