Sr Mgr, LMS and InstrDesign

HMSHost


Avolta
6905 Rockledge Drive
Bethesda, MD 20817

Sr Mgr, LMS and Instr Design

$100,700 to $118,100 per year

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Purpose: The Senior Manager, LMS & Instructional Design oversees administration and optimization of the Learning Management Systems for North America; this position creates, delivers and manages digital learning content ensuring alignment with talent development, learning and business strategy.  

Essential Functions: 

  • Leads the configuration, administration, and operations of the company’s Learning Management Systems; monitors technological changes to the LMS and provides guidance to leverage new features, techniques, and technologies to ensure the systems are optimized and deliver a superior user experience 

  • Conducts LMS training sessions for end-users, instructors, and other administrators 

  • Ensures digital learning solutions are properly implemented within the LMS, maintaining high-quality standards to support team member performance 

  • Defines learning objectives and creates detailed storyboards and instructional design plans; designs and develops engaging and innovative e-learning courses and content using industry-standard authoring tools 

  • Manages the translation of e-learning content using effective translation technology tools 

  • Generates and analyzes reports to track learning progress and content effectiveness, providing insights for continuous improvement and ROI on learning investments 

  • Integrates video and graphic design elements to enhance user engagement and instructional clarity in digital learning solutions 

  • Develops interactive modules, quizzes, and assessments to reinforce learning outcomes and drive behavioral change in alignment with business KPIs 

  • Manages project timelines and ensures content aligns with stakeholder expectations 

  • Conducts quality assurance to identify and resolve content issues based on internal design standards 

  • Collaborates closely with subject matter experts and key stakeholders across the organization to ensure content accuracy, relevance, and alignment with business objectives  

  • Stays ahead of industry trends, emerging technologies, and best practices in e-learning and instructional design, incorporating innovative approaches to enhance learning effectiveness 

Reporting Relationship: The Senior Manager, LMS & Instructional Design reports to the Director of L&D and Talent Management 

Minimum Qualifications, Knowledge, Skills, and Work Environment:  

  • Education and Experience: The combination of education and professional experience must total at least 6 years: 

  • In a leadership role: Requires 3 years of experience directly and indirectly influencing decision making regarding design of Learning programs and content 

  • In a technical role: Requires 6 years of Learning & Development and Operations experience engaged in developing and delivering high impact Learning programs and managing Learning Management Systems 

  • A bachelor’s degree in a program related to the functional area can count for 2 of the 3-year requirement 

  • An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement  

  • In the industry: 3-5 years Hospitality, F&B and/or Retail experience  

  • Minimum 1 year of experience of graphic and video design 

  • Prior experience in LMS administration required; experience with Familiarity with Axonify and/or Cornerstone a plus 

  • Specialized Training:  

  • Training that leads to an in-depth understanding of Learning & Development and instructional design areas, particularly focused on learner experience and change adoption through habit formation 

  • Training and experience using learning authoring tools (Camtasia, Articulate Storyline and Rise, Elucidat, Canva, Vyond, PowerPoint, etc.) 

  • Specialized Skillset/Competencies/Traits 

  • Exceptional visual design skills 

  • Strong multi-faceted project management and organizational skills 

  • Strong skills in assessing, designing, and developing learning resources and pathways 

  • Requires proficiency in analyzing learning and statistical data and processes to evaluate and assess achievement toward L&D and talent management goals 

  • Excellent communication skills, both written and verbal, with the ability to effectively engage with diverse stakeholders, translate complex concepts into clear messaging, and facilitate collaborative relationships across all levels of the organization 

  • Business acumen and the mindset required to understand the long-term implications of L&D and talent management planning required to advance the organizations goals 

  • Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances to create efficiencies, remove barriers and identify business solutions that will enhance manager effectiveness and contribute to better business outcomes 

  • Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading and influencing teams to achieve common goals 

Location/Travel: 

  • This position may be based at the F&B Center of Excellence in Bethesda, MD or be remote and located near a major metropolitan airport within the North America region 

  • Requires travel at least 20% of the time for meetings and to visit branch locations

Disclaimer: 

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis. 

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

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About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!

HMSHost
Bethesda, MD

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.