Assistant Director ofOperations

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HMSHost at Charlotte Douglas International Airport

HMSHost
5501 Josh Birmingham Parkway
Charlotte, NC 28208

Assistant Director of Operations

$125,395 to $169,652 per year

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With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location: Charlotte Airport F&B Advertised Compensation: $125,395.00 to $169,652.00 

Purpose:

The purpose of the Assistant Director of Operations (ADO) position is to assist the Sr Director Operations in leading and maximizing branch-wide profitability and operations excellence. The ADO ensures branch management staff are prepared to serve our guests with clean restaurants, prepared staff, thorough job knowledge and skills to high performance standards.

Essential Functions:

  • Assists the Sr Director Operations in directing the daily operations of the location
  • Assists in facilitating the development and implementation of the annual budget, and works with branch-level management to ensure budgeted sales and profit goals are achieved
  • Effectively plans, organizes, prioritizes and assigns business activities
  • Ensures all company/brand standards and safety guidelines are met
  • Resolves most questions and problems and refers only the most complex issues to the SDO
  • Ensures managers know and follow opening, daily and closing procedures/checklists in accordance with company policies/procedures
  • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the branch. Promotes HMSHost as an employer of choice within the local community
  • Actively ensures managers adhere to mandated rest breaks and meal periods
  • Ensures compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the SDO/DO/Zone Leader
  • Ensures all managers understand and perform all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
  • Reads and understands financial and operational data and reports to monitor progress towards the branch, zone, and restaurant goals and assigns associates to meet those objectives.
  • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
  • Uses good judgment and broad discretion to resolve customer and associate questions and problems
  • Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
  • Ensures display areas are appropriately clean, stocked, and visually appealing
  • Ensures all equipment is in good working order
  • Ensures that the company has most current contact information for all associates working in the restaurant.

    Requirements:

  • Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ and managers’ work activities during these different days and times
  • Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

    Reporting relationship and other important information:

  • The ADO position as described falls under the Fair Labor Standards act as a Exempt position
  • The ADO position typically reports to the Sr Director of Operations

    Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • ADOs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned. Generally speaking, restaurant P&L management experience for a minimum of 5 years with underlying overall working restaurant experience of 8 years in type is typically necessary to be successful.
  • Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement for each of these roles
  • Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple, conflicting, and concurrent priorities
  • Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals

    All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

    HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

    To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

    Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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    About HMSHost

    We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

    We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

    HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

    We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

    At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!

    HMSHost at Charlotte Douglas International Airport – 5501 Josh Birmingham Parkway
    HMSHost
    Charlotte, NC

    HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.