Purpose:

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.

Essential Functions:

• Complete opening, daily, and closing procedures as per company policies.
• Supervise daily activities of associates to ensure smooth operations.
• Manage hiring, promotions, and terminations while fostering diversity and inclusion.
• Monitor financial and operational data to meet unit goals.
• Address customer and associate concerns, escalating complex issues when necessary.
• Ensure compliance with beverage, safety, and wellness policies.
• Schedule shifts, assign tasks, and ensure all mandated breaks are taken.
• Maintain cleanliness, equipment functionality, and fully stocked displays.
• Oversee cash handling, invoice processing, and order placements.
• Enforce health, safety, and food safety standards across all operations.

Requirements:

• Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
• Reporting relationship and other important information

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a minimum of 6 years food and beverage, cash handling, and customer service experience
• Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers