F&B Multi-OperationsManager

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HMSHost at Calgary International Airport

HMSHost
2000 Airport Road Northeast
Calgary, AB T2E 6W5
Canada

F&B Multi-Operations Manager

$95,000 to $100,000 per year

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F&B Multi-Operations Manager

F&B Multi-Operations Manager

Summary:

The F&B Multi Operations Manager is responsible for managing the operation of assigned QSR and/or Casual Dining units in support of the location Director of Operations. This position is charged with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business. The F&B Multi Operations Manager is also responsible for managing his/her operations team, and performing other responsibilities as directed by their manager.

This is an exempt position and typically reports to the Director of Operations.

Essential Functions:

  • Manages the day-to-day activities of associates and assigns responsibilities to ensure units are open and staffed appropriately, the store is clean, inventory levels are appropriate, and equipment is working properly
  • Ensures an exceptional level of food, service, ambience and overall customer and associate satisfaction
  • Ensures that all products are prepared and presented in accordance with brand or company standards
  • Analyzes and manages financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction
  • Uses judgment and discretion to resolves complex questions and problems and refers more complex issues to the Director of Operations
  • Monitors activities, duties and responsibilities of exempt-level associates on the management team to ensure they are performing exempt-level work on a daily basis
  • Maintains an in-depth understanding of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
  • Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
  • Monitors and maintains all quality control records, to include ensuring compliance with quality assurance and loss prevention policies and procedures
  • Manages the use and improvement of all systems, policies and procedures developed by HMSHost and its branded partners
  • Identifies and executes hiring, termination, advancement, promotion or any other associate status change needs of the units
  • Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs
  • Provides the highest quality of customer service to the customers at all times, to include monitoring guest interactions to ensure proper training of all staff
  • Supports and enhances working relationships with partners, landlords and the community
  • Acts fairly and honestly in all dealings within HMSHost, with our suppliers, and with our customers; treats all associates fairly, with dignity and respect
  • Monitors progress towards unit goals and assigns associates to meet those objectives
  • Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
  • Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
  • Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.

    Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification a plus
  • Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or other related management experience
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals
  • Possesses a proven background in maintaining strong cost control and quality standards
  • Possesses knowledge and skills necessary to understand and use financial reports
  • Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction
  • Demonstrates strong leadership, personnel management and interpersonal skills
  • Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent
  • Demonstrates organization and multi-project time/issue management

    Additional Information:

    To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/

    Equal Opportunity Employer (EOE)

    Minority/Female/Disabled/Veteran (M/F/D/V)

    Drug Free Workplace (DFW)

    HMSHost is committed to providing accessible hiring and employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.

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    Acerca de HMSHost

    Somos una empresa global de hospitalidad con pasión por el servicio. HMSHost ofrece el tamaño, los recursos, la capacitación y las oportunidades de avance que necesitas para alcanzar tus metas profesionales más importantes.

    Creemos en una cultura de compromiso. Nos esforzamos por practicar comportamientos que preparen a todos los empleados para el éxito. Fomentamos una cultura de aprecio, atención e inclusión. También creemos en ser la mejor versión de ti mismo. Apoyamos esto con salarios competitivos, beneficios sólidos y reconocimiento por un trabajo bien hecho.

    Los gerentes en HMSHost son entrenadores, guiando a sus equipos para lograr excelentes resultados mientras se divierten y marcan la diferencia cada día. Nuestros gerentes muestran su pasión por el servicio y la hospitalidad, están abiertos a diferentes ideas y perspectivas, pueden adaptarse al ritmo de nuestro negocio y satisfacen las necesidades de nuestros empleados, huéspedes, marcas y otros grupos de interés.

    Valoramos a los gerentes-entrenadores que sean confiables, que podamos contar con ellos para hacer lo correcto y que se centren en la sencillez de nuestra misión: asegurar que todos se sientan bien en el trabajo y que nuestros viajeros se sientan bien en movimiento.

    En HMSHost, sabemos que nuestro éxito se basa en personas extraordinarias, equipos sólidos y un ambiente divertido. Si tienes energía positiva, pasión por servir a los demás, disfrutas de un entorno de ritmo acelerado, eres un jugador de equipo, te gusta aprender y crecer y divertirte en el trabajo – ¡postula ahora!

    HMSHost at Calgary International Airport – 2000 Airport Road Northeast
    HMSHost
    Calgary, AB, Canada

    HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.