ShiftLead
Firehouse Subs
HMSHost at Gerald R. Ford International Airport
Concourse B, Gate B04 5500 44th Street Southeast Grand Rapids, MI 49512
Shift Lead
$17.70 per hour
With a career at HMSHost, you really benefit! We offer:
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
Summary
The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customer orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides guidance to other associates on proper procedures within the unit, and assists in the day-to- day operations of the stores. Responsibilities also include welcoming all customers, encouraging, through leadership and example, the highest level of sales and customer service performance by other associates, assisting associates to maximize sales and customer service through coaching, counseling and mentoring, and performing all other responsibilities as directed by the business or as assigned by Management. This is a non-exempt position which reports to the Assistant Manager, Store Manager or General Manager, depending on local requirements.
Essential Functions
- Accurately and efficiently processes orders while following recipes and/or product directions; or
- Operates a cash register and receives cash or credit card payments from customers, accurately counts and provides change to customers when appropriate while following all HMSHost customer service and cash handling policies and procedures
- Assists in locating, reconciling, and verifying the accuracy of transactions and operates equipment with peripheral electronic data processing
- Receives inventory, moves and lifts food and beverage products and supplies; transfers supplies and equipment between storage and work areas by hand or cart
- Provides guidance to other associates on proper portion control in the preparation of food, and monitors whether proper food handling procedures, as outlined by Management, are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products, coaching where any deficiencies exist
- Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environment for associates and customers
- Develops a solid knowledge of product and services available in unit
- Cleans and sanitizes work station and equipment
Minimum Qualifications, Knowledge, Skills, and Work Environment
- Requires a High School diploma or equivalent (GED)
- Requires a minimum of 6 months cash handling and customer service experience
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Requires the ability to bend, twist, and stand to perform normal job functions
- Requires the ability to lift and/or move up to 40 pounds
- Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
About HMSHost
We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.
At HMSHost, we know our success is based on earning the trust and loyalty of our people. We commit to providing a work experience that earns your loyalty, provides a place where you feel like you belong, work you can be proud of, a place to have fun, earn money, and have the opportunity for advancement. We support this with competitive wages, robust benefits and recognition for a job well done.
Working for HMSHost is more than serving food & beverage, it’s like being an ambassador for the city you live in – as we put it – helping travelers feel good on the move!
Ready to feel great at work? Apply today to join the HMSHost family of restaurants, we help travelers feel good on the move!
Firehouse Subs
– Concourse B, Gate B04
HMSHost at Gerald R. Ford International Airport
Grand Rapids, MI
HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.