Senior Manager, Learning andDevelopment


6905 Rockledge Drive
Bethesda, MD 20817

Senior Manager, Learning and Development

Save this job

With a career at HMSHost, you really benefit! We offer:

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Free parking and onsite fitness center
  • Wellbeing Support Program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus


The purpose of the Senior Manager Learning and Development position is to execute the organization’s learning and development (L&D) strategy, with a focus on front-line associate and manager skill development, orientation and on-boarding, and career development. This position will also assess organizational L&D needs, implement L&D programs, and evaluate L&D outcomes.

Essential Functions

  • Develops interactive business relationships with key stakeholders in Operations, Human Resources, and Concepts to understand the learning and education desired state, prioritize efforts, create, assess, and evaluate policies and programs, and manage leadership expectations.
  • Participates in the development of the enterprise-wide L&D strategy, the design, development and implementation of learning pathways and their supporting tools and resources.
  • Identifies training needs and recommends appropriate learning solutions and enhancements to current programs, develop new programs, and L&D projects (instructor-led courses, e-learning courses, discussion guides for managers, self-study materials, job aids etc.) through all available platforms.
  • Implements, manages, and evaluates organization-wide leadership/management development and learning programs (i.e.: Multi-Unit Manager, GM Fundamentals, Supervisory Skills development).
  • Manages supporting L&D technology and maintains content in the learning management system; maintains a catalog of learning and development programs and activities.
  • Researches, previews, and recommends external learning courses to fill content gaps and provide new learning opportunities.
  • Evaluates the effectiveness of L&D programs through observation, testing, and auditing; makes recommendations designed to enhance outcomes, associate engagement, and learning experience.
  • Participates in the continuous evaluation, design, development, and implementation of effective orientation and on-the-job training to enable leaders to set-up new frontline associates and managers for success.
  • Organizes and integrates external and proprietary brand training, guest experience, and customer service training into HMSHost training programs.
  • Manages and supports L&D efforts related to engagement, culture, coaching and organization-wide change management projects.
  • Produces reports and analyses to support training compliance and completion rates.

Reporting relationship and other important information

  • The Senior Manager Learning and Development as described falls under the Fair Labor Standards act as an Exempt position
  • The position regularly and actively interacts with key, multi-functional stakeholders in Operations, HR, Finance and Concepts at all levels
  • The position reports to the Director of Learning and Development
  • This position should be able to work a hybrid schedule, based in Bethesda, MD Office Location
  • Requires ability to travel 30% of the time for meetings and to visit branch locations

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Requires technical and business acumen generally obtained through a bachelor’s degree in HR, Organization Development or related field and 3-5 years of training and facilitation in a hospitality or food and beverage environment.
  • Requires demonstrated expertise engaging adult learners across all levels of the food and beverage business.
  • Requires demonstrated ability to build collaborative partnerships, effectively collaborate in person and remotely to accomplish tasks and establish relationships at all levels within the organization.
  • Requires proficiency in analyzing learning and statistical data and processes to evaluate and assess achievement toward L&D goals.
  • Requires a working knowledge of office technology platforms; requires proficiency in Microsoft applications (PowerPoint, SharePoint, Word and Excel).
  • Requires a working knowledge of learning authoring tools (Camtasia, Articulate Storyline and Rise, Canva, Vyond, PowerPoint, etc.).


All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Save this job

About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!

Bethesda, MD

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to