Host - American AirlinesLounges

AA Admirals Club


HMSHost at Chicago O'Hare International Airport
10000 West O'Hare Avenue
Chicago, IL 60666

Host - American Airlines Lounges

Save this job

Summary

The Lounge Host is responsible for greeting, seating and assisting all arriving customers utilizing the dining facilities. The Lounge Host may perform a variety of other tasks within dining facilities such as ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

Essential Functions

  • Greets and seats, and presents menus to all arriving customers, adhering to airline and HMSHost customer service standards
  • Maintains seating charts and knowledge of all restaurant activities to effectively accommodate all guests, ensuring a high level of guest satisfaction
  • Maintains guest history, providing the dining team with all customer information and requests
  • Monitors entrance and dining areas to ensure guests are being taken care of appropriately and to gauge when tables might turn over
  • Understands and follows HMSHost and airline customer payment handling policies and procedures at all times
  • Maintains and adheres to all established standards pertaining to dining room appointments, rules and sequence of service and established dining etiquette standards
  • Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, and properly cleaning and filling table condiments
  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Requires at least 3 years of experience servicing high end clientele in a premium airport lounge or food and beverage establishment
  • Requires ability to read and interpret restaurant’s seating chart
  • Requires ability to demonstrate tact and discretion in interactions with premium clientele
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
  • Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
  • Requires ability to anticipate a customer’s reaction
  • Excellent organization skills
  • Demonstrates the ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner
  • Ability to bend, twist, and stand to perform normal job functions

With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match or Pension
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn up to $500

*Benefits may vary by position so ask your recruiter for details.

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Save this job

About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

At HMSHost, we know our success is based on earning the trust and loyalty of our people. We commit to providing a work experience that earns your loyalty, provides a place where you feel like you belong, work you can be proud of, a place to have fun, earn money, and have the opportunity for advancement. We support this with competitive wages, robust benefits and recognition for a job well done.

Working for HMSHost is more than serving food & beverage, it’s like being an ambassador for the city you live in – as we put it – helping travelers feel good on the move!

Ready to feel great at work? Apply today to join the HMSHost family of restaurants, we help travelers feel good on the move!

AA Admirals Club
HMSHost at Chicago O'Hare International Airport
Chicago, IL

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.