AA Flagship Lounge

HMSHost at Miami International Airport
2100 Northwest 42nd Avenue
Miami, FL 33122


$16.45 to $16.50 per hour

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With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match or Pension
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.


The Lounge Host is responsible for greeting, seating and assisting all arriving customers utilizing the dining facilities. The Lounge Host may perform a variety of other tasks within dining facilities such as ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

Essential Functions

  • Greets and seats, and presents menus to all arriving customers, adhering to airline and HMSHost customer service standards
  • Maintains seating charts and knowledge of all restaurant activities to effectively accommodate all guests, ensuring a high level of guest satisfaction
  • Maintains guest history, providing the dining team with all customer information and requests
  • Monitors entrance and dining areas to ensure guests are being taken care of appropriately and to gauge when tables might turn over
  • Understands and follows HMSHost and airline customer payment handling policies and procedures at all times
  • Maintains and adheres to all established standards pertaining to dining room appointments, rules and sequence of service and established dining etiquette standards
  • Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, and properly cleaning and filling table condiments
  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Requires at least 3 years of experience servicing high end clientele in a premium airport lounge or food and beverage establishment
  • Requires ability to read and interpret restaurant’s seating chart
  • Requires ability to demonstrate tact and discretion in interactions with premium clientele
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
  • Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
  • Requires ability to anticipate a customer’s reaction
  • Excellent organization skills
  • Demonstrates the ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner
  • Ability to bend, twist, and stand to perform normal job functions

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!

AA Flagship Lounge
HMSHost at Miami International Airport
Miami, FL

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to