Server - American Airlines FlagshipLounge

AA Flagship Lounge


HMSHost at Miami International Airport
2100 Northwest 42nd Avenue
Miami, FL 33122

Server - American Airlines Flagship Lounge

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Summary

The Flagship Server is responsible for engaging with guests for the servicing of all food and beverage items, adhering to established rules and sequence of service and outlined dining etiquette standards. Responsible for taking food and beverage orders, coordinating with the kitchen to ensure timely service and quality of the food and providing the highest quality of service to the customer at all times.

Essential Functions

  • Interacts with all dining guests to present all menus and take all food and beverage orders
  • Maintains knowledge of spirits and extensive wine list
  • Serves all food and beverage items using established rules and sequence of service
  • Responds to the food and beverage needs of guests
  • Prepares and maintains dining space appearance and environment to established standards
  • Maintains all operating equipment including china, glass and flatware to established standards, maintaining overall appearance of lounge standards
  • Assists Bartender, Attendant, and Host as required
  • Sets-up breakfast, lunch and dinner service
  • Presents check for payment as necessary
  • Follows HMSHost customer service, adult beverage and payment handling policies and procedures
  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Must meet state minimum age for serving alcoholic beverages
  • Requires at least 4 years of closely related serving experience, including experience in a premium airport lounge or fine dining restaurant establishment
  • Requires ability to demonstrate tact and discretion in interactions with premium clientele
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
  • Demonstrates the ability to interact with the customers and coworkers in a friendly, enthusiastic and outgoing manner
  • Requires the ability to lift and/or move up to 40 lbs
  • Requires the ability to walk, bend, twist, and stand to perform normal job functions
  • Frequently immerses hands in water and water diluted with chemical solutions

With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match or Pension
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn up to $500

*Benefits may vary by position so ask your recruiter for details.

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

At HMSHost, we know our success is based on earning the trust and loyalty of our people. We commit to providing a work experience that earns your loyalty, provides a place where you feel like you belong, work you can be proud of, a place to have fun, earn money, and have the opportunity for advancement. We support this with competitive wages, robust benefits and recognition for a job well done.

Working for HMSHost is more than serving food & beverage, it’s like being an ambassador for the city you live in – as we put it – helping travelers feel good on the move!

Ready to feel great at work? Apply today to join the HMSHost family of restaurants, we help travelers feel good on the move!

AA Flagship Lounge
HMSHost at Miami International Airport
Miami, FL

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.