ShiftSupervisor

AA Admirals Club


HMSHost at Los Angeles International Airport
1 World Way
Los Angeles, CA 90045

Shift Supervisor

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With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match or Pension
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary

The Lounge Shift Supervisor is responsible for assisting management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage. This position also maintains knowledge of and monitors compliance with all corporate standards and, through leadership and example, encourages the highest level of sales and customer service performance by other associates. This position also performs all other responsibilities as directed by the business or as assigned by Management. This is a non-exempt position and typically reports to the General Manager F&B Lounge, depending on local requirements.

Essential Functions

  • Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
  • Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
  • Coordinates with management for on-the-job training of new associates
  • Follows all customer payment, food safety, loss prevention, and Human Resources policies and procedures
  • Ensures that associates are in correct uniform and following health regulations and all other HMSHost and airline service standards. Assesses and coordinates on-the-job training for associates
  • Occasionally assists other team members wherever necessary during peak business times and while covering breaks. Maintains good working relationships
  • Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
  • Practices excellent food safety and sanitation practices and complies with HACCP standards
  • Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Requires a minimum of 3 years of relevant work experience at lead level in a premium airport lounge or food and beverage establishment with high service standards
  • Requires front or back-of-the-house experience.
  • Requires ability to demonstrate tact and discretion in interactions with premium clientele
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
  • Requires the ability to bend, twist, and stand to perform normal job functions
  • Requires the ability to lift and/or move up to 40 lbs
  • Must be customer focus, a team player and be able to work a flexible schedule to include weekends and some holidays.

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

At HMSHost, we know our success is based on earning the trust and loyalty of our people. We commit to providing a work experience that earns your loyalty, provides a place where you feel like you belong, work you can be proud of, a place to have fun, earn money, and have the opportunity for advancement. We support this with competitive wages, robust benefits and recognition for a job well done.

Working for HMSHost is more than serving food & beverage, it’s like being an ambassador for the city you live in – as we put it – helping travelers feel good on the move!

Ready to feel great at work? Apply today to join the HMSHost family of restaurants, we help travelers feel good on the move!

AA Admirals Club
HMSHost at Los Angeles International Airport
Los Angeles, CA

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.