Summary:

The F&B Operations Manager is responsible for assisting the General Manager and/or Director of Operations in operating assigned brands, units, and/or concepts. This position is responsible for day-to-day supervision of operations associates, assigning work to both management and non-management associates, monitoring unit/concept/store level operation performance, coaching and developing associates, and performing all other responsibilities as directed by their manager.

This is an exempt position and typically reports to the F&B Multi Operations Manager and/or designee, depending on local requirements.

Essential Functions:

• Supervise daily activities of non-exempt associates across multiple units.
• Assign tasks, prepare schedules, and ensure all shifts are covered.
• Maintain knowledge of brand standards, CBAs, leases, and compliance protocols.
• Ensure adherence to federal, state, and local health, safety, and sanitation standards.
• Manage stock levels, prepare orders, and coach team members on inventory procedures.
• Conduct and coordinate on-the-job training to develop associate skills.
• Address routine issues and escalate complex problems to higher management.
• Interview candidates and recommend hiring, terminations, and promotions.
• Support strategies to increase revenue and track progress toward unit goals.
• Provide coaching, feedback, and recognition to motivate and develop team members.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires 2 or more years of experience as a supervisor or unit-level manager in high volume and/or Food and Beverage or Merchandise operations or other related management experience
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

Additional Information:

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/