FloorAttendant

AA Admirals Club


HMSHost at Dallas/Fort Worth International Airport
2400 Aviation Drive
Irving, TX 75234

Floor Attendant

$18.00 per hour

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With a career at HMSHost, you really benefit! We offer:

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

Summary

The Flagship Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.

Essential Functions

  • Ensures all food and beverages are arranged to established service standards
  • Sets up, stocks, cleans and maintains food and beverage offerings
  • Maintains all coffee and beverage services
  • Maintains standards of service and guest experience
  • Serves and responds to the food and beverage needs of guests
  • Uses tray for all guest service
  • Maintains in-depth knowledge of products on hand
  • Clears, cleans and sanitizes tables, seats, dining area and buffet area
  • Maintains food temperature
  • Provides comprehensive floor presence
  • Occasionally assists with basic food preparation (e.g. warming up soup, operating panini press)
  • Follows all established rules and sequence of service and dining etiquette standards
  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Requires at least 4 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
  • Requires ability to demonstrate tact and discretion in interactions with premium clientele
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
  • Requires ability to work long hours, while standing.
  • Possess strong sanitation habits.
  • Requires ability to provide strong customer service
  • Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – apply now!

AA Admirals Club
HMSHost at Dallas/Fort Worth International Airport
Irving, TX

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.