Customer ServiceRepresentative
Great American Bagel
HMSHost at General Mitchell International Airport
Concourse D 5300 South Howell Avenue Milwaukee, WI 53207
Customer Service Representative
$14.60 per hour
With a career at HMSHost, you really benefit! We Offer
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- *401(k) retirement plan with company match or Pension
- *Company paid life insurance
- *Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
Summary
The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.
Essential Functions
- Provides customer support and handling customer inquiries
- Works directly in the unit with associates to ensure service/training compliance standards are met
- Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
- Provides feedback to managers regarding continued development of associates
- Acts as mentor to transition associate from time of hire to completion of retail training process
- Administers service excellence training in units
- Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis #### Minimum Qualifications, Knowledge, Skills, and Work Environment
- Requires a High School diploma or general education development (GED) diploma
- Customer service and/or training experience preferred
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
- Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Minimum Qualifications, Knowledge, Skills, and Work Environment
- Requires a High School diploma or general education development (GED) diploma
- Customer service and/or training experience preferred
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
- Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
About HMSHost
We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.
At HMSHost, we know our success is based on earning the trust and loyalty of our people. We commit to providing a work experience that earns your loyalty, provides a place where you feel like you belong, work you can be proud of, a place to have fun, earn money, and have the opportunity for advancement. We support this with competitive wages, robust benefits and recognition for a job well done.
Working for HMSHost is more than serving food & beverage, it’s like being an ambassador for the city you live in – as we put it – helping travelers feel good on the move!
Ready to feel great at work? Apply today to join the HMSHost family of restaurants, we help travelers feel good on the move!
Great American Bagel
– Concourse D
HMSHost at General Mitchell International Airport
Milwaukee, WI
HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. HMSHost is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you are an applicant with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access HMSHost’s online applicant portal as a result of your disability. You can request reasonable accommodations by sending an email to OSCHR@HMSHost.com.